Warranty Policy

WhatsClad Limited Warranty (US Only)

Your product is protected by a 1-year limited warranty from the original purchase date. Registering your product on our official website within 30 days of purchase, you may extend this coverage to 5 years at no cost.

This limited warranty applies to eligible purchases made directly from Amazon/Walmart/eBay. Warranty coverage applies to the original owner and to the original product only and is not transferable.

What We Cover

1. The original unit and/or non-wearable parts deemed defective, in our sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.

• If repair is not feasible, replace it with a similar model.
• If the original model is discontinued, we will provide a product of comparable value.
• For multi-piece sets, only the defective item will be replaced.

2. In the event a replacement unit is issued, the warranty coverage ends two (2) years following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. We reserve the right to replace the unit with one of equal or greater value.

3. Return freight and reshipment costs (ground freight only) are prepaid by us for warranty claims that meet the eligibility requirements.

What Is Not Covered

This warranty does not cover:

• Damage from accidents, misuse, abuse, commercial use, or improper handling.
• Normal wear and tear of the coating.
• Scratches, stains, discoloration, corrosion, or overheating damage (including non-stick coating deterioration).
• Thermal damage from rapid temperature changes.
• Unauthorized repairs or modifications.
• Consequential and incidental damages.
• Occasional slight yellowing of the surface after heating, which is harmless and does not affect the performance of the product.
• Products purchased, used, or operated outside North America.

Important Conditions

1. Proof of purchase is required for all claims.

2. Warranty applies only to the original purchaser.

3. This limited warranty doesn’t affect your statutory rights under applicable state/federal laws.

How State Law Applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

How to Claim Warranty

To initiate a warranty claim, please submit your request through our 'Contact Us' page or via email at support@whatscad.com.

You must include your ORDER ID as proof of purchase, and please provide detailed information about the issue with photos of the affected product to help us evaluate your case efficiently. Our customer service team will resolve your claim within 8-12 business hours after receiving complete documentation.